|The conversation design toolkit is a series of tips and ideas
for creating more natural, conversational chatbots. Click here to download the tips as a 3 page PDF checklist (free).
While this is one of the guidelines suggested in Google’s conversation design guide, I can see how this can be quite hard to implement in some scenarios.
Instead of the following:
or using word replacement such as:
Try the following:
The problem, of course, is that now you have made the user wait longer before saying what they wanted.
My takeaway on this is: don’t sweat it too much. There are probably situations where you can’t to avoid it.
Instead of creating something verbose (not a good thing in voice interfaces) just to avoid being obvious, see if you have cases where you are repeating a phrase or word within the space of a few words, and rewrite it to something more natural. If the result does not really feel better to you, then it is probably alright to just state the obvious.