Dialogflow CX

I have been building and testing a few small Dialogflow CX bots for training/teaching purposes. A very interesting thing about Dialogflow CX is that it is similar enough to ES that many concepts are borrowed, but different enough that you need to learn it in a different way. So here are my tips for learning Dialogflow CX: Learn the building blocks of Dialogflow ES first If you have no understanding of how Dialogflow ES works, you are probably going to waste quite a lot of time learning CX. The simplest way to learn the building blocks of Dialogflow (IMBO) [1] is my Step by Step guide to Dialogflow. Understand what a state machine is As the documentation says, CX is…

Last updated: 18 Sep 2020 If you didn’t know, the folks at Google recently introduced Dialogflow CX, which is meant for developing large or very complex agents. The older version of Dialogflow has been renamed to Dialogflow ES (short for Essentials), and is more suited to develop small and simple agents. You can also find a comparison chart on this page. What my peers think There was the usual hype and self-congratulatory tweets when CX was released, but I am more interested in the opinions of my peers. It didn’t take me long to confirm what I was already thinking. Here is a tweet from Allen Firstenberg, who has been working with Dialogflow for quite a while (and is one…