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Dialogflow Tip: Intent mapping with missing parameters

Did you know that Dialogflow will allow an intent to be mapped even if the entity you specify is missing? For example, suppose you create an agent with a single intent with exactly one userSays:

“I want to book a ticket to @sys.geo-city”

Even if you added the geo-city entity in template mode, there will be occasions when Dialogflow will map a phrase such as

“I want to book a ticket to Kovai”

As it happens, Kovai is a proper city in south India but it usually goes by the name Coimbatore. However, the name Kovai is very common in colloquial use. Notice what happens inside the Dialogflow console:

You can notice three things:

  1. The intent did get mapped
  2. The geo-city param is empty
  3. The Default Response crashed (that is, we have added a response in the Text response section but since Dialogflow is unable to extract the entity value, it doesn’t display anything)

Expect these errors

So the tip is to

a) be aware of this issue and

b) to plan for suitable ways of mitigation

Obviously, you would need to use a webhook to validate the input, but this is a very good example of a scenario where you can send slot filling into a proper loop. While the user can recover in this case by using the alternate name (Coimbatore) in a slot filling intent, the problem can become a lot harder if you were to use it to collect, for example, someone’s first name.

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  • Can’t you achieve it by marking the entity as “Required” under Actions and Responses? That way Dialogflow will keep asking the question until it fills the entity value. However, in terms of user experience, this can be a bit annoying since the bot keeps asking the same question repeatedly.

    • If Dialogflow can’t recognize the entity (it doesn’t have the entity value in its database so to speak), marking it as Required doesn’t help. The goal is to let the user type in the value they want, and not change the input just so the conversation can move on to the next step.