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How to move bot from Dialogflow CX to Dialogflow?

I got this question in a YouTube comment.

Unfortunately, this viewer has it completely inverted.

Consider these three things:

  • Dialogflow CX has no free tier
  • CX has a much steeper learning curve
  • CX is still in Beta, meaning nearly no one (except perhaps those who have direct access to the Dialogflow CX dev team) is using it with any sort of confidence.

In fact, here is a Twitter exchange I had with a CX developer advocate. It is a good idea to read it carefully one more time.

Especially this response:

TLDR: Use Dialogflow CX when your bot becomes too complex for ES

So the more practical approach would be to begin building your bot in Dialogflow ES. If and when it becomes too complex for ES, you should consider moving it to CX.

A systematic process for migrating to Dialogflow CX

So how to do this systematically?

Learn Dialogflow ES thoroughly, and move to Dialogflow CX when your bot becomes too complex for ES.

How to learn Dialogflow ES thoroughly?

I am obviously biased in favor of my own course material. 😉 But it would be a systematic process.

The quickest (and probably most efficient) way to do this would be to get my Core Dialogflow course bundle.

When to start using Dialogflow CX

So when should you start using Dialogflow CX?

Here is my rule of thumb: if you find that the flowchart you have created using my process is too complex, then I would recommend moving to CX at that time.

This has some obvious benefits:

  • You can use the free tier of ES initially
  • You will get the benefit of using all the existing Dialogflow ES integrations
  • You will already have a working proof-of-concept Dialogflow bot. This completely de-risks your CX bot. Otherwise you will start paying before you even know if your bot will work as expected.

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