A few months back, I bought a chatbot plugin and added it to this site.
That's right. It creates a chatbot-like interface and user experience but underneath, it is just a non-AI powered, conditional logic based chatbot. Since AI-less, conditional logic chatbot is quite a mouthful, I simply call it a TapBot.
I created a few different kinds of chatbots using this plugin. I didn't really expect much from it. But the results have been positively mind-blowing - for me, anyway 🙂
Here are some stats:
- In my estimate, each time someone interacts with one of these chatbots, they spend at least an extra 20 seconds on the site.
- I have gotten hundreds of responses to one of the bots which takes a quick survey.
- One of the bots conducts a quiz about Dialogflow. Over 100 people have already taken this quiz.
- I used one of these bots as a way to help people who read one of my articles to diagnose their problems in a tutorial I created. It is a simple yes/no bot, but even that bot got a lot of attention
My point is this: putting those TapBots on my site increased visitor engagement. Now I don't have my site set up to measure exact numbers, but it is quite clear that these TapBots positively influence your website's engagement metrics.
Under the hood, this is what creating a chatbot with the plugin looks like (chatbot's admin interface).
As you might notice, it is a really simple and generally intuitive way to build out your chatbot using conditional logic.
In the remaining chapters in this series, I will talk about the different kinds of chatbots I have created. In my view, almost all of these chatbot types can be added to any website and tweaked to serve that website's audience.
So let us jump right in.