Services

At the moment, I only offer strategy services for new clients.

What is the Strategy service?

The Strategy service is a paid 90 minute 1-on-1 video call where we will discuss all your chatbot requirements and develop a strategy for building out your bot so it works properly and is also easy to maintain*. It includes a free initial email consultation (sometimes I cannot help out with certain types of projects and we can both quickly move on in that case).

When do you need the Strategy service?

You need the Strategy service only if you are building a bot where the budget is large enough that going in the wrong direction could be costly for your business.

Some examples:

If you are building a fairly complex bot and trying to figure out if Dialogflow is the right choice

This is what a client had to say about their recent strategy call.

Your tutorials were excellent and demonstrated to us that you know your stuff.

We got confirmation on our approach. We understood exactly the limitations of chat-bot technology (i.e. what exactly it can and cannot do). We got an overview of the other options out there. We got a solid understanding of the different approaches the others use and how they vary (like Rasa – which is programming heavy vs. others that are UI heavy).

We find that your understanding of chatbot technology and development process is solid. With you – we get solid answers – no BS 🙂

Your knowledge base is solid and reliable. Your explanations are tailored to the audience – you quickly understand the depth of knowledge and your answers are appropriately complex.

You gave us clear and concise answers – answers that were useful for us to decide which way we want to go.

If you need help figuring out the best way to integrate Dialogflow into your website

There are seven ways to integrate Dialogflow into your website as of last count.

During a recent paid webinar on this topic, one of the attendees pointed out that the webinar was very helpful for confirming that they had chosen the correct approach for the website bot integration. Obviously, if you make a poor choice, it could significantly increase your bot development budget.

Dialogflow CX

When you are using Dialogflow, it is quite possible you will start off with using the defaults already provided inside Dialogflow.

That’s not a good idea. And I have written about this in detail in many articles:

As it turns out, Dialogflow CX (which was released in Beta in September 2020), addresses many of these problems. If you have already built a fairly complex bot using Dialogflow ES, and you are wondering if it is a good idea to migrate to Dialogflow CX (and how), I can help out with that.

By the way, if you had developed your bot by following the explicative approach and you had used my suggested approach for building out your chatbot flowchart, the migration will be much easier.

Since Dialogflow CX is new and still in beta, I offer a significant discount over my regular rate for clients who are interested in this service. I will provide more details in the free email consultation.

If you want to understand the limitations of Dialogflow voice bots

There are many limits to what you can do with Dialogflow voice bots today, and it seems that a lot of people are jumping in without really understanding how things work under the hood. While Dialogflow CX might be a step in the right direction, it is still in beta. And there are still some fairly difficult challenges with developing effective voice bots anyway. I can help you decide whether your voice bot can be developed using Dialogflow.

* And also develop it in such a way that it will be easy to migrate to Dialogflow CX in the future

So if you have big picture questions about your Dialogflow bot, you can send in your question using the feedback form below. I will provide as detailed a response as I can to your question, which will be considered the free email consultation.

Note: I will ignore questions which are clearly tutorial and “how-to” article requests.

If you need and are interested in a full consultation after that, I will send you a link to my online calendar page.